Do you accept walk-ins? Are you accepting new patients? Do I need to send my old records prior to my first visit? How do I contact someone after hours or in an emergency? How long will it take to get an appointment? What is a “CNP” and how does he/she differ from the “MD’s?” You have weekend hours, but what services are available during that time? What insurance plans do you accept? What payment arrangements are available? What hospital affiliations do you have if I need to be admitted to the hospital? How do I get a referral to a specialist? Can you call in my refill prescription medications without having to come to the office? What about a new prescription? How do I get my lab results? How do I get my mammogram or other radiological results? Who do I contact if I have a question about my account or statement I received? Why is it necessary for you to make a copy of my insurance card and ask my address and phone number every time I come in? How can I be assured of confidentiality of my medical records? Do you do routine GYN care, including Pap tests? Do you treat children? Can you see my entire family? Can I see you even if you do not participate with my health insurance? What if I have a question for the nurse?

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